1. Safety First: The safety and well-being of both pets and our groomers are our top priority. In cases of severe weather conditions, such as heavy snowfall or icy roads, we may need to reschedule appointments to ensure everyone's safety. We appreciate your understanding in such situations.
a. We ask that all driveways and walks are cleared and salted (if icy) for the safety of our staff and your pet. The groomers carry most small pets to the van and we do not want them to slip. Failure to clear your area for van access will result in a same day cancellation and applicable fees.
2. Communication: Our team will closely monitor weather forecasts and road conditions. If we anticipate any disruptions to our schedule due to winter weather, we will proactively reach out to you to discuss potential rescheduling options. Please ensure that the contact information provided is accurate and up-to-date.
3. Timeliness: During winter months, inclement weather can cause delays in our mobile grooming services. We kindly request your patience and understanding if we experience any unexpected delays due to road conditions or traffic. Rest assured, we will make every effort to provide timely updates regarding any delays or changes to the grooming schedule.
4. Winter Coat Care: Winter can be harsh on pets' coats. To keep them cozy and comfortable, we offer specialized grooming techniques to address winter-related concerns, such as dry skin, matting, and excessive shedding. Our experienced groomers will ensure your pet's coat is properly maintained and protected during this season.
5. Protective Measures: We take extra precautions to keep your pets warm during their grooming sessions in colder temperatures. Our mobile grooming unit is equipped with climate control systems to maintain a comfortable environment for your pet.
6. Cancellation Policy: If you need to cancel or reschedule your appointment due to inclement weather, please notify us as soon as possible. We understand that unforeseen circumstances arise, especially during winter, and we will work with you to find a suitable alternative.
Thank you for entrusting your pet's grooming needs to our mobile pet grooming business. We strive to provide exceptional service while prioritizing the safety and well-being of your furry friends, even during the winter season.
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